1. Information We Collect

Information you provide to us

At present, Kaizan primarily collects information through its launch waitlist and enquiry forms. This may include:

• First and last name

• Email address

• Telephone or WhatsApp number, if provided

• Travel interests and preferences

• Messages, feedback or enquiries sent to us

• Your consent to receive launch news and marketing communications
   

When reservations open, we may additionally collect:

• Arrival and departure dates

• Number and details of guests

• Accommodation and dining preferences

• Accessibility or special-service requests

• Billing and transaction information

• Identification details required under applicable law

• Information necessary to manage your stay

Please avoid submitting sensitive personal information unless it is necessary for us to provide a requested service.

Information collected automatically
 

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser and device information

• Operating system

• Pages viewed and time spent on the website

• Referral source

• Approximate location derived from your IP address

• Cookie identifiers and website interaction data

• Technical logs used for security and error diagnosis
   

2. How We Use Your Information
 

We may use your personal data to:

• Add you to the Kaizan launch waitlist

• Send opening announcements and development updates

• Provide early access to reservations or preview opportunities

• Respond to questions and enquiries

• Understand interest in Kaizan’s stays and experiences

• Improve our website, communications and guest offering

• Manage future reservations, payments and guest services

• Maintain the security and functionality of our website

• Prevent fraud, misuse or unauthorised activity

• Comply with applicable legal and regulatory requirements

• Protect the rights, safety and property of Kaizan, our guests and others
   

We will not use your personal data for a materially unrelated purpose without providing appropriate notice or obtaining consent where required.
 

3. Marketing Communications
 

We will send promotional or launch-related communications where you have requested them or otherwise consented to receive them.

You may withdraw your consent at any time by:

• Using the unsubscribe option included in our emails
   

Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

Even if you opt out of marketing, we may still send essential service communications relating to an enquiry, reservation, payment or stay.

4. Cookies and Similar Technologies
 

Our website may use cookies and similar technologies to:

• Operate essential website functions

• Remember preferences

• Measure website traffic and performance

• Understand how visitors interact with the website

• Maintain website security

• Display embedded services such as maps

Where required, non-essential cookies will be used in accordance with the choices you make through our cookie controls.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

5. Website and Service Providers
 

Our website is currently built and hosted using Wix. It may also use third-party services for functions such as:

• Website hosting and security

• Email and waitlist management

• Website analytics

• Embedded maps

• Customer relationship management

• Reservation management

• Payment processing

• Marketing communications
   

These providers may process limited personal data on our behalf and are expected to use it only for the relevant service, subject to their contractual and legal obligations.
 

Embedded third-party services may also collect information under their own privacy policies.
 

If and when online payments become available, payment details may be processed directly by an authorised payment provider. Kaizan may not receive or retain complete card or banking credentials.
 

6. Sharing of Personal Data
 

We may share personal data with:

• Website, technology and cloud-service providers

• Email, CRM and communication providers

• Reservation and payment partners

• Professional advisers, auditors and insurers

• Government, regulatory or law-enforcement authorities where legally required

• A successor or related entity as part of a merger, restructuring, financing or transfer of the Kaizan business
   

We do not sell personal data in exchange for money.

We do not permit service providers to use personal data for their independent marketing unless you have separately consented to it.
 

7. International Data Processing
 

Some technology providers may store or process data outside India. Where this occurs, we will take reasonable steps to ensure that the information is handled with appropriate safeguards and in accordance with applicable law.
 

8. Data Retention
 

Waitlist information will generally be retained until:

• The purpose of the waitlist has been completed;

• You withdraw your consent or request deletion; or

• The information is no longer reasonably required for our launch and guest communications.
   

Reservation, transaction and guest-service records may be retained for longer where required for accounting, taxation, insurance, dispute resolution, security or other legal purposes.
 

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
 

9. Data Security
 

We use reasonable administrative, technical and organisational safeguards designed to protect personal data from:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction
   

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will take appropriate steps in accordance with applicable law.
 

10. Children’s Privacy
 

The Kaizan website and waitlist are not intended to collect personal data directly from individuals under 18 years of age.

If you are under 18, please ask a parent or lawful guardian to contact us on your behalf.
 

Information relating to children may be provided by a parent or guardian when making a family reservation or requesting guest services. We will use such information only for the relevant stay, safety or service requirement.
 

11. Your Privacy Rights
 

Subject to applicable law, you may have the right to:

• Ask whether we process your personal data

• Request a summary of the personal data we hold about you

• Correct inaccurate or incomplete information

• Update your personal data

• Request erasure of personal data that is no longer required

• Withdraw previously provided consent

• Opt out of promotional communications

• Raise a grievance regarding our handling of your data

• Nominate another individual to exercise applicable rights in the event of death or incapacity

• Lodge a complaint with the appropriate authority where available
   

To exercise a privacy right, contact us. We may need to verify your identity before processing the request.
 

12. External Links

Our website may contain links to maps, social-media platforms or other third-party websites. Kaizan does not control the privacy or security practices of these external services.

We encourage you to review the privacy policy of any third-party service you visit.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy as Kaizan develops, begins accepting reservations, introduces new services or responds to changes in legal requirements.
 

The latest version will always be published on this page with the updated revision date. Material changes may also be communicated through the website or by email where appropriate.
 

14. Contact and Grievance Redressal

For privacy questions, requests, complaints or withdrawal of consent, please contact:

Privacy and Grievance Contact
Kaizan Retreats LLP
Saigaon, Murud Taluka
Raigad, Maharashtra, India
 

We will acknowledge and address legitimate privacy requests within a reasonable period and in accordance with applicable law.